eMedia Customer Service
I finished my concept for the customer support process; https://docs.google.com/document/d/1SlsgbEDufB-sh17yYlv9aXLhCYcq4uQX_f66mw0g1Aw/edit?usp=sharing
Link to Alfred Music zoom session recap for review: https://fathom.video/calls/147787897?tab=summary
Dev
1 ZOHO / Allegro , demo friday
2. Desktop app, for Lead, Webinar & Alfred
3. Prep AGBU meeting tomorrow, work on Zoho / upgrade
Customer Service
1. Hard drive Tier - Cristobal
2. Write protocol customer service process - Dieneke
3.. DEV - prnewswire -> development / cristsobal / geo location metabug -https://openinstitute.org/app/collective/goals/priorities/index.html?collectionid=AY0xyG7YRDr6uekAd9O
4. Babson -> Linux admin - B site setup / keys etc -> meet and explain
5. Set up meeting alfred - wednesday
6. Check in ALM, Kansas & weatherford
Sales
1. Set up meeting kennedy / tuesday
2. webinar prep tomorrow morning
3. Check in with Joe / Bobby
https://emedia.openinstitute.org/Babson-File-Reorganization/chat/index.html
@cristobal, did you deploy for babson?
Emailed Eric @ Kennedy International to set up meeting and discuss their needs.
Emailed Joe asking for meeting to go over functionality and discuss Firebrand integration.
ALM chat support about user not having access
Hi Dieneke,
Thank you for reaching out and getting back to me on this matter, the email address is under aludi@alm.com
I’ll bookmark the portal URL, thank you for sending it!
Two things to check today, confirm role AGBU and user issue ALM.
Dev
1 Meeting Metro east today
2. ZOHO / Allegro , demo friday
3. Bulk uploads downloads desktop app
Customer Service
1. Hard drive Tier - Cristobal
2. Yale meeting tuesday after update dekstop app
3.. DEV - prnewswire -> development / cristsobal / geo location metabug -https://openinstitute.org/app/collective/goals/priorities/index.html?collectionid=AY0xyG7YRDr6uekAd9O
4. Babson -> Linux admin - B site setup / keys etc -> meet and explain
Sales
1. Check in with Joe / Bobby.
2. Reach out to new potential clients
3. post fb/linkedin / Dieneke
Hi Christopher, when this week do you have time to meet w/ alfred?
Dev
1 AGBU feature gallery be done this week, needs to be tested and love by the end of septemer
2. ZOHO / Allegro , demo plan this week by Dieneke
3. Desktop app
Customer Service
1. Babson - 404 issue, see email and portal https://emedia.openinstitute.org/Babson-File-Reorganization/chat/index.html
2. Send zoom webinar to exensi0 - Dieneke
3.. DEV - prnewswire -> development / cristsobal / geo location metabug -https://openinstitute.org/app/collective/goals/priorities/index.html?collectionid=AY0xyG7YRDr6uekAd9O
4. Babson -> Linux admin - B site setup / keys etc -> meet and explain
Sales
1. Check in with Joe / Bobby. Dienek set up call with yale.
2. Reach out to new potential clients.
3. post fb/linkedin / Dieneke
Christopher, Joe from Springer can do a call in an hour. Are you available then or would you like to do it another time?
Yeah I can do it. Setup a zoom?
Apologies, I forgot I have to leave at 1pm. Do you want do go ahead without me or shall I suggest later in the week?
I can call him. Confirm what number and I will call him
Dev
1 AGBU feature gallery be done this week, needs to be tested and love by the end of septemer. Meeting today at 12pm.
2. ZOHO / Allegro , demo plan this week by Dieneke, emailled patrick
3. Desktop app
4. alfred meeting thursday 9am
Customer Service
1. DEV - prnewswire -> development / cristsobal / geo location metabug -https://openinstitute.org/app/collective/goals/priorities/index.html?collectionid=AY0xyG7YRDr6uekAd9O
2. Babson -> Linux admin - B site setup / keys etc -> meet and explain
Sales
1. yale planned today, meeting
2. Meeting kennedy wednesday 12pm
3. Briefing Springer Joe with Christopher
4. Reach out to new potential clients.
5. post fb/linkedin / Dieneke
Cristobal, can we meet today and tou update me on agbu and zoho?
Claire: DES:ZTJ5si8m/+iYE0mKiQzGLl/LsLHbWdbc
