Babson File Reorganization

General

Page 23 of 23

Nicolas 3/19/25, 11:15:50 AM EDT

Thank you! Also, A user reached out stating " I did a hard refresh and cleared my cache but it's not letting me open any folders and is not loading anything correctly." Is there anything we can do to resolve this?

Cristobal M 3/19/25, 11:34:59 AM EDT

Hello, by any chance you know which Browser and if the user is in Windows or Mac? Also if you know the username or email he is using to try in our end please.

Nicolas 3/20/25, 11:27:26 AM EDT

Chrome, PC (ThinkPad), and msavignano@babson.edu

Nicolas 3/20/25, 7:00:30 PM EDT

user jdiamond1@babson.edu stated he is also having the same issues as Melissa where his folders are coming up empty.

Cristobal M 3/21/25, 12:35:19 PM EDT

Yesterday I updated via Email the status, pleas let us know if you get any other feedback from the users.

Cheryl R 3/21/25, 1:02:57 PM EDT

Thanks, Cristobal. I would like to note that this disruption caused challenges for our team members who were working under tight deadlines. I'd like the emedia team to reflect on what caused this and how it can be avoided in the future.

Cristobal M 3/21/25, 5:40:40 PM EDT

Hello Cheryl, I apologize for the inconvenience, the issues mainly happen because some changes in the permissions handled were introduced to your server within the new version. After the update we did a check for the 2 different User Roles and we briefly saw both Roles had access to files, but the Permissions were blocking certain groups of assets only.

Yesterday we tested several variants and Permission heritage levels to prevent more issues like this.

Nicolas 3/24/25, 11:16:26 AM EDT

great, thank you. I will reach out if any other members encounter any issues.

Cristobal M 3/25/25, 11:49:52 AM EDT

Hello Cheryl, I can't find the following users with the addresses:
-Isaac.Morrell1@collegiseducation.com
-Faith.PrichardJames@collegiseducation.com

To review their Roles and Permissions. Can you confirm their names or Usernames the use to login to the DAM plase

Cheryl R 3/25/25, 12:13:10 PM EDT

Hmmm, I don't see them either and have reached out, will let you know.

Nicolas 4/9/25, 9:44:12 AM EDT

Hello!
I'm attempting to set up an account for dleussler@babson.edu but Entermedia gives me an error message when i try to put in a password. Can you please assit.

Nicolas 4/9/25, 9:44:43 AM EDT

*Assist. Thanks!

Christopher B 4/9/25, 11:13:11 AM EDT

Will take a look shortly.

Cristobal M 4/9/25, 2:58:23 PM EDT

Nicolas

*Assist. Thanks!

Hello Nicolas, I was able to change the user password in our test user, first it failed to me bur realized that I typed the password wrong the second time, so can you make sure you type same password when setting up. I'm adding a request to our GUI task list to add an indicator when you type a different password before submitting the form.

Cristobal M 4/9/25, 2:58:39 PM EDT

Can you try and please let me know?

Nicolas 4/10/25, 11:12:02 AM EDT

I tried again. I was not able to set up a password... could it be that the user already has a password set up?

Cheryl R 4/10/25, 11:47:12 AM EDT

Hello, I am unable to manually add new facial profiles. How can I attach screenshots for you to reference (this chat is not letting me do so).

Cristobal M 4/10/25, 2:17:50 PM EDT

We changed the attachment icon under the chat input box

Cheryl R 4/10/25, 3:31:25 PM EDT

OK, I'm still unable to attach anything.

Cristobal M 4/11/25, 2:55:24 PM EDT

Oh! I found the problem, was a permissions in the attachment, you should be able to upload now.