Cristobal M
2/13/24, 10:58:38 AM EST
Hello Andrew, just sent you an email, please Update and Reindex when you have a chance.
Christopher B
2/13/24, 2:47:07 PM EST
TAE Post Production - Add Source field (marketing,photography etc)
Orders not notifying
Next image not working
Infinite scroll not working
Art K
2/14/24, 5:28:43 PM EST
Hi Christopher. While testing proxy conversions, the cloud icon on the far left of the screen is still spinning after 3 hours. (3 small clips totaling 100Mb and less than 10 sec in duration.) Is there anything I can do to stop this process before our call Thurs at 10am? We have a lot of other things to get through during Andrew's last session with us.
Christopher B
2/16/24, 1:00:45 PM EST
Hi Andrew, we sent a meeting link for now. When are you available?
Christopher B
2/22/24, 2:28:33 PM EST
Look for videos here: https://em11.entermediadb.org/studio/find/views/modules/asset/viewfiles/index/Index.html
Art K
2/22/24, 4:43:53 PM EST
Christopher, Christopher,
The server drive for emedia generated files is 1TB . At present, there is 830GB free.
So does this mean there is something else causing the UI to hang up?
Please let me know your thoughts so I can decide if it's time to set a meeting with IT to present what we talked about.
Art K
2/22/24, 7:31:39 PM EST
I was able to reach Andrew to ask if he could check the server and tell me what he saw. He no longer has access to TAE systems. So we are flying blind.
Christopher B
2/23/24, 9:06:32 AM EST
Got the email. We'll hmmm we would need to check the server and see what the logs say.
Art K
2/23/24, 1:12:39 PM EST
Only one more file has been completed in 15 hours. Do you mean the logs I can access on the UI or something on the server direct?
I have a call with IT at 2pm PST today to discuss eMedia. Premature to bring you in as though I wonder if there's a simple instruction you can give me to have them look at the server logs?
Christopher B
2/23/24, 2:07:36 PM EST
we are not available today but anytime next week can look it over with an admin with terminal access
Art K
2/23/24, 5:57:01 PM EST
Very productive call with IT. They are talking with the proper people to explore who might be the Linux person to replace Andrew as well as looking into the possibility of getting you to remote into the server.
Feel encouraged that IT wants to find a way to keep things moving forward. This will take some time for them to sort out and I'll let you know when I hear anything and set up a meeting with you and the proper TAE personnel.
In the meantime, we can use the time Tuesday to go over the spreadsheet for ingest so I can get those prepared... and hope the conversions continue, no matter how slow.
Have a great weekend!!
1 👍
Art K
2/27/24, 1:09:13 PM EST
Hey Chris. Can we meet in Zoom today to go over where things are at and discuss what is needed for you to get with TAE IT to get things moving?
Art K
3/4/24, 2:05:51 PM EST
Christopher, TAE IT is ready to meet with you. Could we do our usual 10am Tuesday tech meeting for this? And would this be the correct link to send them? https://zoom.us/j/93614664876?pwd=em83UDBnN0N6RXo1RnRFYUNFQTR0Zz09
Meeting ID: 936 1466 4876
Passcode: 560249
Art K
3/4/24, 2:25:36 PM EST
10am works for the lead IT person who will work with Entermedia. Let me know if this works so I can confirm with them.
Dieneke S
3/4/24, 3:35:20 PM EST
Hi Art, I planned the meeting for tomorrow. I can also set up a meeting for thursday to talk more about the barter agreement / marketing? How about same time as well?