CBC Dev Team

I am available next monday morning, would you be available to check this with me?

Sure, 11 Est it is fine?

Yes that is perfect, see you then!

Hi Cristobal, I managed to fix my issue, i think everything is good now, we can skip today's meeting! Thanks!

Great, good to hear you fixed the issue!

"Hi Christopher, sorry I just realized you are not a robot :).
I am Rosie from CBC, i think you usually talk with Francis D. I am trying to contact support because we have images that throw:
05-Aug-2025 06:48:30.649 SEVERE [Unlimitedpool-1-thread-36] org.openedit.OpenEditException.<init> Should not wrap an exception of type OpenEditException

When tying to publish it. The images seems valid despite being large. Could you help us understant what this issue means?

Thanks a lot
"

Hello Rosie, we need to see little bit more of the logs on the Stack trace when that occurs, if you have access to the console of the server you can send us some more lines of that error, or if you prefeer we can do a quick call sharing screens so we can investigate little bit more about the issue.

We're in Central Time and generally available during standard office hours. Let us know what time works best for you.

Hi Cristobal, hi Christopher, thanks both for the answers.

Here are some more information. I don't know how well you know our setup, I haven't touched it much on my side either, so I will try my best.

The issue was with some specific images (in this case im20250723perrondroletquairtccheminstefoy9_8b865c3a7b384592b1d0e37fa1706e09.JPG), when trying to publish: select the image, then hit the publish > vizOne button, it would tell the user:
"Published 0 with 1 errors"

The output I get on the logs from the server side are the following:

```
sudo docker logs 0d49a505f010 | grep im20250723perrondroletquairtccheminstefoy9_8b865c3a7b384592b1d0e37fa1706e09.JPG
05-Aug-2025 14:17:45.551 INFO [Unlimitedpool-1-thread-2] org.entermediadb.scripts.ScriptLogger.saveLog publishassets.html error Problem publishing im20250723perrondroletquairtccheminstefoy9_8b865c3a7b384592b1d0e37fa1706e09.JPG to AWAtLNw2lyX3K5BKZjZz
{lxadmin@106lxdevems04} /mnt/TRANSIT $ sudo docker logs 0d49a505f010 | grep im20250723perrondroletquairtccheminstefoy9_8b865c3a7b384592b1d0e37fa1706e09.JPG -C 30
05-Aug-2025 14:17:45.547 SEVERE [Unlimitedpool-1-thread-2] org.openedit.OpenEditException.<init> Should not wrap an exception of type OpenEditException
org.openedit.OpenEditException: error from server 415 Unsupported Media Type
at org.entermediadb.asset.publish.publishers.vizonepublisher.uploadAsset(vizonepublisher.java:690)
at org.entermediadb.asset.publish.publishers.vizonepublisher.publish(vizonepublisher.java:127)
at org.entermediadb.asset.publishing.Publisher$publish.call(Unknown Source)
at publishing.publishassets.init(publishassets.groovy:134)
at publishing.publishassets.run(publishassets.groovy:220)
at groovy.util.GroovyScriptEngine.run(GroovyScriptEngine.java:605)
at org.entermediadb.scripts.GroovyScriptRunner.exec(GroovyScriptRunner.java:168)
at org.entermediadb.scripts.ScriptManager.execScript(ScriptManager.java:141)
at org.entermediadb.modules.scriptrunner.ScriptModule.run(ScriptModule.java:120)
at jdk.internal.reflect.GeneratedMethodAccessor137.invoke(Unknown Source)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.base/java.lang.reflect.Method.invoke(Method.java:567)
at org.openedit.ModuleManager.execMethod(ModuleManager.java:107)
at org.openedit.ModuleManager.executePageAction(ModuleManager.java:61)
at org.openedit.ModuleManager.executePathActions(ModuleManager.java:184)
at org.openedit.servlet.BaseOpenEditEngine.executePathActions(BaseOpenEditEngine.java:280)
at org.entermediadb.events.PathEvent.runNow(PathEvent.java:373)
at org.entermediadb.events.PathEvent.execute(PathEvent.java:319)
at org.entermediadb.events.TaskRunner.executeNow(TaskRunner.java:261)
at org.entermediadb.events.TaskRunner.runBlocking(TaskRunner.java:205)
at org.entermediadb.events.TaskRunner$1.run(TaskRunner.java:181)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
at java.base/java.lang.Thread.run(Thread.java:835)
Caused by: org.openedit.OpenEditException: error from server 415 Unsupported Media Type
at org.entermediadb.asset.publish.publishers.vizonepublisher.uploadAsset(vizonepublisher.java:684)
... 23 more
05-Aug-2025 14:17:45.551 SEVERE [Unlimitedpool-1-thread-2] org.openedit.OpenEditException.<init> Should not wrap an exception of type OpenEditException
05-Aug-2025 14:17:45.551 INFO [Unlimitedpool-1-thread-2] org.entermediadb.scripts.ScriptLogger.saveLog publishassets.html error Problem publishing im20250723perrondroletquairtccheminstefoy9_8b865c3a7b384592b1d0e37fa1706e09.JPG to AWAtLNw2lyX3K5BKZjZz
org.openedit.OpenEditException: error from server 415 Unsupported Media Type
at org.entermediadb.asset.publish.publishers.vizonepublisher.publish(vizonepublisher.java:139)
at org.entermediadb.asset.publishing.Publisher$publish.call(Unknown Source)
at publishing.publishassets.init(publishassets.groovy:134)
at publishing.publishassets.run(publishassets.groovy:220)
at groovy.util.GroovyScriptEngine.run(GroovyScriptEngine.java:605)
at org.entermediadb.scripts.GroovyScriptRunner.exec(GroovyScriptRunner.java:168)
at org.entermediadb.scripts.ScriptManager.execScript(ScriptManager.java:141)
at org.entermediadb.modules.scriptrunner.ScriptModule.run(ScriptModule.java:120)
at jdk.internal.reflect.GeneratedMethodAccessor137.invoke(Unknown Source)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.base/java.lang.reflect.Method.invoke(Method.java:567)
at org.openedit.ModuleManager.execMethod(ModuleManager.java:107)
at org.openedit.ModuleManager.executePageAction(ModuleManager.java:61)
at org.openedit.ModuleManager.executePathActions(ModuleManager.java:184)
at org.openedit.servlet.BaseOpenEditEngine.executePathActions(BaseOpenEditEngine.java:280)
at org.entermediadb.events.PathEvent.runNow(PathEvent.java:373)
at org.entermediadb.events.PathEvent.execute(PathEvent.java:319)
at org.entermediadb.events.TaskRunner.executeNow(TaskRunner.java:261)
at org.entermediadb.events.TaskRunner.runBlocking(TaskRunner.java:205)
at org.entermediadb.events.TaskRunner$1.run(TaskRunner.java:181)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
at java.base/java.lang.Thread.run(Thread.java:835)
Caused by: org.openedit.OpenEditException: error from server 415 Unsupported Media Type
at org.entermediadb.asset.publish.publishers.vizonepublisher.uploadAsset(vizonepublisher.java:690)
at org.entermediadb.asset.publish.publishers.vizonepublisher.publish(vizonepublisher.java:127)
... 22 more
Caused by: org.openedit.OpenEditException: error from server 415 Unsupported Media Type
at org.entermediadb.asset.publish.publishers.vizonepublisher.uploadAsset(vizonepublisher.java:684)
```

I am leaving for today. The users have a workaround for now, but if we can jump on a video call tomorrow if needed that would be great.

Great, thanks for the logs, I can see error is in the destination server "415 Unsopported Media Type" this could be a proble with this specific image, could be a corrupted file, or maybe the filename lenght I see it is 74 character long, may be a restriction in the server?

It might be worth testing the same file with a different name (less characters) or trying it on another server. In any case, we can continue troubleshooting tomorrow.

Thanks Cristobal,
I checked the file yesterday, it seemed ok (at least not corrupted) but I had no access to ffmpeg or mediainfo to go deeper, I was hoping that it would ring a bell on you side of an issue you already have had. The name length makes a lot of sense! I don't think the video call will help much, and I don't think this is a high prio issue on our side so I think we are good for now, Ill definitely try the name length and the files metadata more thoroughly and keep you updated if I find something.

Hey Cristobal! Hope you're doing great, I have a question regarding Publish Types. I never had to configure Publish Destinations before today and I was wondering if Publish Types do anything? Is it for logging purposes?

Hello Francis, I believe publish types is actually the way we internally pick the Manager function that will publish (send) the assets to the destination, so it is an importat piece in the configuration.

If you give us some more context on what and where you are trying to configure a publishing destination we can help you figure it out.

Also, please let us know when you have time this week to do a quick follow up meeting, we would love to hear how things are going within your entermedia instances and also we can use little bit of time to show you some new and pretty coolfeatures we had been working on this months.

We simply wanted to add a publish destination to a Dalet Pyramid server, I managed to do it using Local File Copy and it worked perfectly, but I was wondering if I could create one named Dalet, didn't know if they had incidence on the process. I'll keep the Local File Copy then, since its working fine. As for the meeting sure, i'm available tomorrow if you can. Let me know what schedule works best for you.

Do you have any documentation on Publish Destinations? I'd like to read a bit and understand how the other options work. Thanks!

Hey Francis, first of all I'm so sorry I did not resond you yesterday, we were a bit rushed at the end of the day with the delivery of a project and the day went by quickly. Please let me know if you have another spot when we can meet, we are free today up to 1pm and after 3pm ET (probably little bit late for you?) or any time in the mornings the rest of the week.

About documentation of Publishing Destinations, I found an old version of very basic Publishing Documentation. Im pasting the link, we are slowly working on moving documentation from previous versions, Im adding Publishing to our list of Documentation that needs to be updated to recent version.

https://emedialibrary.com/knowledge/9/remote-publishing.html

1PM EST is good for me!

I just sent you an invite

Hey Cristobal, i managed to replicate the issue. Here are the steps to replicate:
- Add tags to a couple images
- Select the images and to a Multi-edit
- Change any fields other than Tags and click save

Now the images should all have the blank tags. I can replicate it in Dev so we will be able to test a fix.