Babson File Reorganization
Regarding the user saving,there was a recent fix we made for that situation, yes when you first create the user some fields got save in blank, you need to open again the user and save the data, but that is fixed in current version, I'm going to schedule an unpdate to your server by the end of the day today, that will fix the situation with the users and that may help also if nay other issue could be causing the first problem you reported.
OK, thanks. Is there a way we can get updated automatically vs me seeing issues and asking about them? For instance, the user creation fields being blank has been going on for a few weeks. Not sure when the update was but we need to move toward automation of updates.
hello,
everyone. We are have trouble with user Ben Chevrette bchevrette@babson.edu and accessing his account.
I've attempted to go into his account to rewrite the password or create a new account using his email address but I keep getting an error message. Can you help and delete his account on your end and create a new one with the password being marketing1
Thank you!
I've attempted to go into his account to rewrite the password or create a new account using his email address but I keep getting an error message. Can you help and delete his account on your end and create a new one with the password being marketing1
Thank you!
I'm taking a look, maybe related with the previeous issue described.
Ok I reviewed the problem and 2 issues got fixed with the update and with a reindex of the data. Now creating new users should not be a problem, saving an user works at the first window, so no need to go back and edit missing fields.
And per Nicolas issue, password change is working ok now.
One big feature we have in this version is the Login Code email function, so is easy for admins to deal with passwords. In the Login screen if the user types his email address they will receive an email code to login with, no need to memorize or change passwords every time.
And per Nicolas issue, password change is working ok now.
One big feature we have in this version is the Login Code email function, so is easy for admins to deal with passwords. In the Login screen if the user types his email address they will receive an email code to login with, no need to memorize or change passwords every time.
Also, noticed an issue where I am attempting to create and copy links of folders in order to send the images to campus partners. Entermedia is not creating the link. This is frustrating as I am on deadline with some shoots and have limited time to edit and send before my next event.
Our Digital Marketing Manager, John Diamond, is having issues downloading. He cleared his cookies and tried Chrome and Edge. I am able to "act" as him and get the downloads to work in Chrome. Will you please connect with him to advise? His email address is jdiamond1@babson.edu
Thank you!
Thank you!
Nicolas
Also, noticed an issue where I am attempting to create and copy links of folders in order to send the images to campus partners. Entermedia is not creating the link. This is frustrating as I am on deadline with some shoots and have limited time to edit and send before my next event.
Can you send us some screen shots of where are you getting the link for a category?
We will be checking the server today and making sure its good.
Cheryl R
Our Digital Marketing Manager, John Diamond, is having issues downloading. He cleared his cookies and tried Chrome and Edge. I am able to "act" as him and get the downloads to work in Chrome. Will you please connect with him to advise? His email address is jdiamond1@babson.edu
Thank you!
Thank you!
I replied & fixed this via Email, please let us know what else is pending.
Cannot download "Original" file size. Please check this and all the options for file sizes we can download.
Hello, yes that was our mistake, when we enabled the other downloads, did not noticed the originals, both are working now.
Entermedia is down, we can't access the site.
Datacenter is having network issues, we are investigating right now.
We expect full connectivity to normalize momentarily.
Connectivity recovered.
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Something else is going on. When users click on a folder they are getting a greyed out screen. 2 people have contacted me about this, and I am experiencing the same thing, please advise.
Something else is going on. When users click on a folder they are getting a greyed out screen. 2 people have contacted me about this, and I am experiencing the same thing, please advise.
Hello Cheryl, we found some Activities had a bad sourcepath, this could happen when they got imported from the old version, we fixed them and now thye open ok.
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