Cheryl R
5/17/24, 10:30:00 AM EDT
I just added another chat with screenshot, "External photographers are reporting errors when uploading images"
https://openinstitute.org/app/proposal/AYluW4rfyelXlL5_2LER/Babson-File-Reorganization.html
Cristobal M
5/17/24, 11:35:12 AM EDT
Hello Cheryl, I have a fix for the navigation issue, I can deploy it today, and let me do some test with the uploads, looks at first view that the Timeout occurred due an Internet issue or something, let me try couple of uploads to see if I can reproduce it.
Cristobal M
5/17/24, 1:26:25 PM EDT
Cheryl we tried to reproduce uploading, we tested with different asset sizes and no Timeouts, you know if this issue is something you or the user can reproduce easily? that way we can share screens while it happens no see if we identify the problem.
Cheryl R
5/17/24, 3:25:28 PM EDT
Hi Cristobal, the photographer who reported this was uploading about 350 images each at around 4MB. Do you think it was due to internet issue?
Cheryl R
5/17/24, 3:26:24 PM EDT
Also, I cannot see how to get my gallery or table view, only list option shows. Summary is cutoff.
Cheryl R
5/20/24, 10:09:27 AM EDT
Yes, what is the eMedia team's availability today or tomorrow?
1 👍
Nicolas
5/20/24, 10:17:15 AM EDT
Cheryl R
Hi Cristobal, the photographer who reported this was uploading about 350 images each at around 4MB. Do you think it was due to internet issue?
I've had this happen to me in the past. I have to make sure my computer does not go to sleep otherwise I will receive an upload error.
Dieneke S
5/20/24, 10:55:24 AM EDT
Hi Cheryl, lets set up a meeting. We have time after after 10 CST today.
Claire H
5/20/24, 2:12:43 PM EDT
Notes From Meeting:
Cheryl noticed that some of her users needed to re upload some files, because not all files were uploading.
Review and Update Proposal to include both hosting and support, with new features.
Claire H
5/21/24, 1:31:21 PM EDT
Change verbage on galleries when not enabled to "Please click Enable to View Media" instead of "No Preview Available"
Cheryl R
6/6/24, 3:25:24 PM EDT
Can we get an update on when this will be addressed?
-------->>>> Summary bar is still cut off when you select "Vew all files" from a search result.
Cristobal M
6/6/24, 3:42:02 PM EDT
Hello, yes we have a fix for that and some other small issues here and there, I can deploy an update right now to your Server, it will take 5 minutes.
Cristobal M
6/6/24, 8:14:53 PM EDT
Server was updated succesfully and the issue with the Summary bar is gone
1 😀
Cheryl R
6/7/24, 11:50:25 AM EDT
Another item just cropped up, one of our designers went to bookmark a few hundred photos for an hour, just to find out they are not in bookmarks. Please reach out to Svetlin Bardarov if you need to better understand the issue, thank you.
Email is: sbardarov@babson.edu
Cristobal M
6/7/24, 12:46:11 PM EDT
Cheryl R
Another item just cropped up, one of our designers went to bookmark a few hundred photos for an hour, just to find out they are not in bookmarks. Please reach out to Svetlin Bardarov if you need to better understand the issue, thank you.
Email is: sbardarov@babson.edu
Hello, I found the issue, bookmarked assets should be saved correctly, the issue is only when displaying the assets on the bookmarks page, we have a default limit of 36, Im removing this limit, and test it, will let you know when we are redy to update the server with a fix.