Allegro Design / Orren Pickell
Bugs re downloading zip and sharing: https://www.loom.com/share/deebf86cf8ef428d9b9fcab986274056?sid=f128366e-a59a-451f-9f4b-04fbfc9b7d4c Please check all functions while you're in there. Thanks!!
Hello Patrick, the sharing by Email it is fixed now, about the clicking in the asset we are working in a solution for that and I'll let you know when is ready.
About downloading the assets, when I select couple of assets in a collection and hit the Download icon it downloads them individually, the only way right now to download a ZIP is going to "Export" in the top part, then "Download zip", but this is gonna download the Entire collection Assets.
Please let me know if this Download option works for you.
About downloading the assets, when I select couple of assets in a collection and hit the Download icon it downloads them individually, the only way right now to download a ZIP is going to "Export" in the top part, then "Download zip", but this is gonna download the Entire collection Assets.
Please let me know if this Download option works for you.
Another Issue: Client webs not displaying all assets. L0gin using these creds. Url: https://www.pickellbuilders.net/clientweb.nsf user/pw: cjcrone/crone2821. There are many more assets on the DAM than are displaying on the client webs. We've had this issue before. Here's the link to the DAM collection. https://op.entermediadb.net/assets/find/views/modules/librarycollection/index.html?entityid=AYUGywca2XLLTcmzq8so
Cristobal: I'm not seeing how to download them individually if multiple images are selected. It creates a zip but the zip is empty. Can you show me?
How do I create a share link to this collection that does not require a login? Crone, Chris and Jennifer 5-2821-01
Patrick, the problem with missing assets was solved, it was actually loading only one page of results, now is fixed for all the collections embeded in your website.
Regarding the download zip, I was in a mistake, actually, when you download up to 3 files, they download individually, if you download 4 or more, it creates a zip and download the zip, and you were right, it was empty. I also fixed this download as zip.
Regarding the download zip, I was in a mistake, actually, when you download up to 3 files, they download individually, if you download 4 or more, it creates a zip and download the zip, and you were right, it was empty. I also fixed this download as zip.
Thank you for fixing these things Cristobal. I see the share link is also working now. Much appreciated.
Messages emailed too: 1) Hope you're well! Just wanted to let you know that the DAM is having issues selecting multiple photos and downloading. If you could take a look. 2) you end up having to click the same image 2-4 times and clicking out of the info page to get back to the gallery page to select download because everytime you click the image, it doesn't hold the selection.
Hello Patrick, I'm trying to reproduce the described behavior but need little bit more details since selecting/unselecting assets (I tried up to 15-20) in random Collections seems to work ok.
I would like to know which screen is the user at the moment of the issue, like he is in a Collection in the general Fields area, what view has selected (Column, Gallery, Table).
Let me know if you were able to reproduce it within your user or if we can collect that info from the final user please.
I would like to know which screen is the user at the moment of the issue, like he is in a Collection in the general Fields area, what view has selected (Column, Gallery, Table).
Let me know if you were able to reproduce it within your user or if we can collect that info from the final user please.
Issue navigating collections: https://www.loom.com/share/598becacd7294e80b360fbbb43a94b5d?sid=04cf2e8f-87ff-4b7a-8d32-dcca4b7dc57d
Hello Patrick, let me investigate the issue, I was able to reproduce it locally, is little bit strange if you search for "stry" nothing shown, "str" or "stryk" shows ok. also searching for something similar like "street", "stre", "stree" all of them works, so only "stry" is not.
I'll let you know my findings.
I'll let you know my findings.
Patrick it took us some time to figure it out but we fixed the problem, it was related to a low-level index and search process that was trying to make a complex search for related variants of a word.
Anyways we optimized the Search and now is presenting more accurate results, for this specific search term and actually it improved the search in general.
Please let us know if you get the expected results now.
Anyways we optimized the Search and now is presenting more accurate results, for this specific search term and actually it improved the search in general.
Please let us know if you get the expected results now.
Issue with uploading assets to specific projects/subfolders: https://www.loom.com/share/35a124d018b5420ab1aebcfff6bc71f7?sid=8bfefed2-d9c8-417b-bc2b-65aefd55e5a4
Hello Patrick, let me try to reproduce the issue locally and I'll back to you when I found something.
Patrick we have couple of updates we need to deploy to your server, I'm scheduling an update for later today to avoid user downtime impact.
OK. Please keep me posted.
Patrick, I finished updateing your server our fix works ok, and I also organized the Main tree since there was little bit messy, I think some accidental drag & drop or something produced some of the main folders, like the Collections were duplicated, then some of the internal processes renamed it to "undefined" and all that messy paths were there.
Now you can see the Tree is very clean and very few parent Categories, all Collections in the right place, and uploading is doing correctly to the right path.
Now you can see the Tree is very clean and very few parent Categories, all Collections in the right place, and uploading is doing correctly to the right path.
Hi Patrick, yes I see, we found the issue, Collections folders got duplicated and asset got uploaded to the "new" path. We are fixing it.
Patrick, we finally get to the root cause, it was a deep index issue with category tree that was not saving the Category path as expected. Again I tested uploading into the Collection you mentioned, also tested in new collection and everything seems ok now.
Please give a try and let me know.
Please give a try and let me know.
