Allegro Design / Orren Pickell
I'm gonna take a look on it now.
Separate issue re thumbnail display of PDFs on DAM and resulting assets on client websites in iframe: https://www.loom.com/share/dc4aff5a6cdd45b9ae7d86e6a3d6deb0
hey hello, I just updated you instance with the Copy Projects fix. Now I see the black thumbnails for pdfs, these are only for that specific view, never seen this behavior on thumbnails, let me take a look on it
This very specific set of PDF files required an extra parameter in the tool we use to convert the Thumbnails, I was able to make them work and reconvert them, any new PDF should generate the Thumbnail correctly.
Some still seem to be black (https://op.entermediadb.net/assets/find/views/modules/asset/editors/viewfiles/AZEo9nGYNSmhu_JYkCMH/ODonnell-John-and-Diane-5192502.html). Can you regenerate them all? Appreciate it.
Cristobal M
hey hello, I just updated you instance with the Copy Projects fix. Now I see the black thumbnails for pdfs, these are only for that specific view, never seen this behavior on thumbnails, let me take a look on it
Fix confirmed for copy projects. Thank you.
Any follow-up on some of the images still being black?
Hello Patrick, the other day I just fixed the ones in the Project you refereed, I did a search on all PDF and found 3 more, fixed them. It is easy to fix in each Asset there is a History tab, then Conversions in the sidebar and finally th the Recreate Conversions btn. I think now they are all ok.
Bugs re downloading zip and sharing: https://www.loom.com/share/deebf86cf8ef428d9b9fcab986274056?sid=f128366e-a59a-451f-9f4b-04fbfc9b7d4c Please check all functions while you're in there. Thanks!!
Hello Patrick, the sharing by Email it is fixed now, about the clicking in the asset we are working in a solution for that and I'll let you know when is ready.
About downloading the assets, when I select couple of assets in a collection and hit the Download icon it downloads them individually, the only way right now to download a ZIP is going to "Export" in the top part, then "Download zip", but this is gonna download the Entire collection Assets.
Please let me know if this Download option works for you.
About downloading the assets, when I select couple of assets in a collection and hit the Download icon it downloads them individually, the only way right now to download a ZIP is going to "Export" in the top part, then "Download zip", but this is gonna download the Entire collection Assets.
Please let me know if this Download option works for you.
Another Issue: Client webs not displaying all assets. L0gin using these creds. Url: https://www.pickellbuilders.net/clientweb.nsf user/pw: cjcrone/crone2821. There are many more assets on the DAM than are displaying on the client webs. We've had this issue before. Here's the link to the DAM collection. https://op.entermediadb.net/assets/find/views/modules/librarycollection/index.html?entityid=AYUGywca2XLLTcmzq8so
Cristobal: I'm not seeing how to download them individually if multiple images are selected. It creates a zip but the zip is empty. Can you show me?
How do I create a share link to this collection that does not require a login? Crone, Chris and Jennifer 5-2821-01
Patrick, the problem with missing assets was solved, it was actually loading only one page of results, now is fixed for all the collections embeded in your website.
Regarding the download zip, I was in a mistake, actually, when you download up to 3 files, they download individually, if you download 4 or more, it creates a zip and download the zip, and you were right, it was empty. I also fixed this download as zip.
Regarding the download zip, I was in a mistake, actually, when you download up to 3 files, they download individually, if you download 4 or more, it creates a zip and download the zip, and you were right, it was empty. I also fixed this download as zip.
Thank you for fixing these things Cristobal. I see the share link is also working now. Much appreciated.
Messages emailed too: 1) Hope you're well! Just wanted to let you know that the DAM is having issues selecting multiple photos and downloading. If you could take a look. 2) you end up having to click the same image 2-4 times and clicking out of the info page to get back to the gallery page to select download because everytime you click the image, it doesn't hold the selection.
Hello Patrick, I'm trying to reproduce the described behavior but need little bit more details since selecting/unselecting assets (I tried up to 15-20) in random Collections seems to work ok.
I would like to know which screen is the user at the moment of the issue, like he is in a Collection in the general Fields area, what view has selected (Column, Gallery, Table).
Let me know if you were able to reproduce it within your user or if we can collect that info from the final user please.
I would like to know which screen is the user at the moment of the issue, like he is in a Collection in the general Fields area, what view has selected (Column, Gallery, Table).
Let me know if you were able to reproduce it within your user or if we can collect that info from the final user please.
Issue navigating collections: https://www.loom.com/share/598becacd7294e80b360fbbb43a94b5d?sid=04cf2e8f-87ff-4b7a-8d32-dcca4b7dc57d
Hello Patrick, let me investigate the issue, I was able to reproduce it locally, is little bit strange if you search for "stry" nothing shown, "str" or "stryk" shows ok. also searching for something similar like "street", "stre", "stree" all of them works, so only "stry" is not.
I'll let you know my findings.
I'll let you know my findings.
Patrick it took us some time to figure it out but we fixed the problem, it was related to a low-level index and search process that was trying to make a complex search for related variants of a word.
Anyways we optimized the Search and now is presenting more accurate results, for this specific search term and actually it improved the search in general.
Please let us know if you get the expected results now.
Anyways we optimized the Search and now is presenting more accurate results, for this specific search term and actually it improved the search in general.
Please let us know if you get the expected results now.
