Patrick F
10/28/24, 12:27:28 PM EDT
Cristobal M
Hello, I just respond to him.
Changes not reflected. Screen caps provided via email.
Patrick F
10/28/24, 2:40:38 PM EDT
Looks like users have access now. Please plan migration and provide next steps so I can alert our users.
Dieneke S
10/29/24, 12:57:39 PM EDT
Migration Plan for Zoho Integration
Delta Image Migration: Migrate delta images within a 2-hour window, ideally after hours or on Thursday.
Timing & Support: We'll be available Friday to resolve any issues if needed.
User Access: Final users will continue using the same address/domain name after migration.
Let us know if there are any questions.
Patrick F
10/29/24, 3:41:29 PM EDT
Please proceed after hours at your convenience. I'm not available on Friday but will post any issues here. Will users be able to continue using user name/password or will passwordless be required for everyone (preference).
Dieneke S
10/30/24, 10:59:01 AM EDT
Oke, will do so! I will check with Cristobal for the login procedure.
Dieneke S
10/31/24, 12:07:04 PM EDT
Migrate delta images within a 2-hour window, after hours Thursday.
Cristobal M
10/31/24, 12:11:22 PM EDT
Hello, I had to postpone last step on migration yesterday, I made all the file transfers and data, but there was a pending fix on the version we have in op-B, I'll complete the full migration today.
Cristobal M
10/31/24, 12:23:44 PM EDT
About user they will preserve same password, browser may ask them to re-login.
Patrick F
10/31/24, 3:55:25 PM EDT
Cristobal M
About user they will preserve same password, browser may ask them to re-login.
Hoping passwordless will work for everyone if they enter email addresses too.
Patrick F
10/31/24, 4:00:46 PM EDT
For some reason, assets I uploaded to a particular folder aren't in the "after" folder any longer. Please see source path and current path.
Cristobal M
11/1/24, 11:07:41 AM EDT
Patrick F
For some reason, assets I uploaded to a particular folder aren't in the "after" folder any longer. Please see source path and current path.
Let me try to find how that asset got moved
Cristobal M
11/1/24, 12:49:32 PM EDT
Patrick we did some research about the assets you mentioned and we couldn't find any process or script that could move the assets for any reason. We believe they got uploaded ok to the 02_After folder and the moved manually to the top? In the screenshot I'm highlighting some uploads you did within 10 minutes difference and the ones in the bottom of the screen still ok in the 01_During of their project, but the second batch were moved outside, all related to the same project (11-1941-00). Not sure if you remember anything strange happened that day during or after the upload of those images?
Cristobal M
11/1/24, 12:55:04 PM EDT
Btw, we have the old site still online in a different domain, we will keep it up and running for few days to have a way to compare and validate the data. Then we will shutdown that server and we will create a new B site for you that will act as a full backup of your instance. You can access the old site with your same credentials at:
>https://op-a.entermediadb.net/assets/emshare2/
>https://op-a.entermediadb.net/assets/emshare2/
Dieneke S
11/4/24, 11:01:15 AM EST
Hi Patrick, let me know if you can meet today, Cristobal has time to go over some of the previous things here.
Dieneke S
11/4/24, 1:19:29 PM EST
Cristobal, set up an support call with Jillian Allegro at 1.30pm to help her. See help email and invite google invite/zoom.