users alex distasi (archivist) and giovanni bernal (subarchivist) - could it be a corrupt queue or something?
Hello. Please let us know if there is a user download queue that you can clear or something to help these users?
Hello, I manually removed (directly in the Order table) some yesterday's orders still marked as "new" since yesterday. I did the same login in as him and download couple assets with no issue. I think we need to know how he is doing the downloads step by step to try to identify the issue. Like he is adding the assets to a basket, then checkout, then once approved were he is clicking to download.
Hello Tracy,
It’s hard to see, but in the last screenshot you shared here and in the email we found the answer: they are navigating the wrong site. They should be using dam.agbu.org, but they are using agbuassetlibrary.entermediadb.net.
Internally, dams.agbu.org is the site’s root domain. All other domains (like agbuassetlibrary…, agbu-a…, agbu-b…) are used only for DNS and development purposes.
You and I were not able to reproduce the issue because we are authenticated in both domains (dams and agbuassetlibrary), so download permissions work correctly for us on both.
Anyway, I set up a redirect from agbuassetlibrary to dam.agbu.org. They will be asked to log in again on that domain, and that should fix this whole download mystery.
It’s hard to see, but in the last screenshot you shared here and in the email we found the answer: they are navigating the wrong site. They should be using dam.agbu.org, but they are using agbuassetlibrary.entermediadb.net.
Internally, dams.agbu.org is the site’s root domain. All other domains (like agbuassetlibrary…, agbu-a…, agbu-b…) are used only for DNS and development purposes.
You and I were not able to reproduce the issue because we are authenticated in both domains (dams and agbuassetlibrary), so download permissions work correctly for us on both.
Anyway, I set up a redirect from agbuassetlibrary to dam.agbu.org. They will be asked to log in again on that domain, and that should fix this whole download mystery.
Thank you. I had tested with both domains yesterday and still could not reproduce, but i did tell them to please use dam.agbu.org moving forward.
Hi there! Hope you are doing well. A new user has been added to the AGBU system but the legacy login option is NOT working. It appears to me that the system is not correctly saving passwords. What is the password criteria? When i enter "Union2026!" and save, i get a message to please use at least 8 characters that has letters and numbers, which this password has. They also tried "test1234" which did not work . However when i set the password to "union2026" it works fine. What are the rules and how can we set this up so that the error message is giving the correct information? Also, ss there an option in the settings for me to change 'you' to 'your' in the login box? It currently says "Enter you email address" instead of "Enter your email address".
Hello Tracy, thank you for the grammar feedback, I'm correcting those sentences. Regarding the password validation, there is a REGEX for validating in the catalogsettings, right now is set to: ^(?=.*[A-Za-z])(?=.*\d)[A-Za-z\d]{8,}$ so is not acepting "special characters" only alphanumeric, at least one of each.
We can change the regex to allow or request also at least 1 special character. Just let me know.
We can change the regex to allow or request also at least 1 special character. Just let me know.
but why didn't test1234 work?
beacause it doesn't contains special characters
but either does union2026 and that works fine
this is why i'm confused
ohhh sorry you say doestn't work "test1234" ok that passes the regex, so should work, let me test it locally
ok thanks
Well, test1234 works for my local and also with a test user in AGBU., I changed in the Settings/Users area and in My Account/Change Password. Where are you changing the password?
I edit the account and click the edit password button. I'm not sure how the client did it. I will find out
They did edit account, clicked the edit password button, and set the password to test1234
Not sure why this didn't work but I will let you know once they've reset the password if they run into any other issues
ok, yes let me know please.
