Dieneke S
9/20/23, 4:58:57 PM EDT
Hi Dieneke
We are having an issue with permissions with collections. Our new photographer is uploading photos and only administrators are able to view them his name is Nicolaus Czarnecki. Would you happen to know why this would happen? I have a feeling it may also be happening for my account.
Best,Marissa Babson
Dieneke S
9/22/23, 7:50:31 AM EDT
Cristobal, let meet at 9am your time.to go over music Academy, babson etc support questions.
Dieneke S
9/27/23, 11:21:44 AM EDT
PRnewswire reported ticket about not being able to upload PDF, getting error.
Dieneke S
9/27/23, 11:21:56 AM EDT
Is this something that will be fixed? I have that same issue too.
Dieneke S
9/27/23, 11:26:40 AM EDT
I also see that Kansas has emailed you screenshots for their issue. Please check.
Cristobal M
9/27/23, 1:13:13 PM EDT
About PRN issue, I think conversion command is not waiting the timeout setting we have for PDF files (I increased it a lot for test), no matter what, the command fails after 2 seconds, I ran the command manually and takes about 9 seconds to complete (inside docker, entermedia user)
Cristobal M
9/27/23, 1:13:32 PM EDT
27-Sep-2023 16:59:30.306 INFO [Custompool-2-thread-2] org.openedit.util.Exec.runExec Running: [convert, -density, 568, -colorspace, sRGB, /opt/entermediadb/webapp/WEB-INF/data/media/catalogs/public/originals/Clients/990/990774/2023-9/1-1-her-plan-is-her-progress-report-2023-en-temp-497f1081-f655-40b5-92f4-ce87f123c361.pdf[0], -limit, thread, 1, -resize, 1500x1500, -background, white, -layers, flatten, -quality, 89, -auto-orient, /opt/entermediadb/webapp/WEB-INF/data/media/catalogs/public/generated/Clients/990/990774/2023-9/1-1-her-plan-is-her-progress-report-2023-en-temp-497f1081-f655-40b5-92f4-ce87f123c361.pdf/customthumb.png]
27-Sep-2023 16:59:32.015 INFO [Custompool-2-thread-2] org.entermediadb.asset.convert.transcoders.CMYKTranscoder.convert Could not exec:
Dieneke S
9/28/23, 11:36:32 AM EDT
Hi Cristobal, can you check Kansas today and send me an update at the end of the day?
Dieneke S
9/28/23, 11:38:24 AM EDT
And maybe meet wiith Christopher to go over de pdf issue of PRnewswire.
Dieneke S
9/29/23, 10:14:45 AM EDT
Any news on Prnewswire? They havent been notified yet.
- Kansas send an email with photo's of their issue to Cristobal.