eMedia Customer Service

email Alex 9 june

can we prioritize this ASAP?

Yes, I'll get on it with shakil and cristobal today.

Is shakil on?

AGBU multi edit. issue permissions Alex, get back to sergey about search / requests doc alex / for emedia library Yale - new bugs FIX before deploy moment - Shakil / Clair Alfred - prepare for meeting Thursday , get desktop import / export - test desktop mac (claire wednesday) Cristobal / Shakil TAE - cancel download / check testing chat from Art, see chat CLAIR - christopher and cristobal Springer Sales - check in with Joe this week (dieneke) Metro East - meeting this upcoming tuesday / thursday Started eMedia Website My account page chat - blog ART on website after update OI PR newswire, write script for Shalin / cristobal Server work / Ansible / sundek config - Cristobal/India?

Hi Dieneke. (Tracy agbu) No problem using the portal, the issue is more when there is lengthy feedback, like what Alex provided for the dev site. The chat portal is not ideal for that type of communication, open to suggestions. Also, is there still the support email address that Alex could use when needing to report more detail then what the Chat allows?

Maybe every time there is lenghty feedback, we should meet and go over so we CAN put all in the portal?

Christopher, what do you think / suggest?

I think we should support attachments soon and she can attach his email. I also am not clear what support plan they are on.

Launched alfred manager snapshot creation so we can prepare the new instance, taking some time.

They are charged for hosting + extra gold support every 6 months. they pay 658 dollars per month. hosting 299 apart from that.

AGBU - multi edit / bugs go over Claire - Dieneke Yale - new bugs FIX before deploy moment - Shakil / Claire Alfred - meetings postponed to beginning august TAE - cancel download / check testing chat from Art, see chat claire- christopher and cristobal Springer Sales - check in with Joe this week (dieneke) Metro East - meeting this upcoming tuesday / thursday Started eMedia Website My account page chat - blog ART on website after update OI PR newswire, write script for Shalin / cristobal Server work / Ansible / sundek config - Cristobal/India?

Babson requests bookmark to limit 999 instead of 499

okay i'll write it down!

Its important to them, sooner then later. Cristobal just increased the limit next week. I made a tcket in babson portal as wel.

https://zoom.us/j/99650662148?pwd=S2l1THdNTHJUV2Q3em90RVYreWRQUT09 call metro east now

I did a lot of test on fields and laguages, think we are safe to update agbudev

Hi all! Update on the DAM folder access. It appears as though not all of our users have the correct folder access. One of our Taggers is reporting only seeing the publications folder. Could we have all folders be visible for all roles?

Alex agbu

I am at rehearsals right now.