eMedia Customer Service
I know, exactly. But Sergey had a similar problem with not being able to search for anything.
We didnt change anything with their current live site correct?
Maybe the roles where not ingested early enough
deep reindex of categories?
Christopher B
deep reindex of categories?
I think he refers to Old site
Yes, its the old site he is referring too.
they are connected
I can send them this image, but should I send it to the final client or just Jozer and Tracy?
i forwarded you the email I sent to Alex, I cc-ed Tracy as well.
maybe reply to all?
download an old Snapshot and check those permissions
ok doing that
ok, took me some time but following the "Camp Nubar" category he initially reported, in the Original Snapshot we used to copy the data, it contains exact same Roles, Groups that now
so categories had been like that always. He may show us what he think is wrong or send mor detailed data like, which user is not seeing which assets
what about the old B site?
what about the root category permissions on all sites?
any progress on agbu? Lets discuss this tomorrow first thing.
This goes beyond the Camp Nubar folder, this appears to be affecting nearly everyone trying to access the DAM. Our regular users who access content on a daily basis have only been able to see limited folders, please see the attached images from Loris, who is one such user. Giovanni, another user, was also only able to see the publications folder and nothing else.
